Return & Refund Policy
At Balansole Originals, every pair of shoes is handcrafted with care. Because each pair is handmade, minor natural variations in texture, grain, or finish are characteristics of the craft, not defects. This policy explains when returns, replacements, or refunds apply.
1. Our Packing Verification Process
To ensure that every customer receives exactly the product they ordered — in the correct size, design, and condition — with zero packing errors, we record video documentation of every order at the time of packing, before it is sealed and handed over to our courier partner.
This recording serves as verified evidence of what was actually packed and shipped. In the event of a claim regarding a wrong, missing, or damaged item, this footage will be used to verify the claim and determine the appropriate resolution. This helps us process genuine claims quickly and fairly, for both you and us.
2. When Returns/Replacements Are Applicable
We accept a return, replacement, or refund only in the following cases:
– Genuine manufacturing defect — e.g., faulty stitching, sole separation, material flaw, or any craftsmanship issue not disclosed at the time of sale
– Mis-shipped item — you received a different product, size, or colour than what you ordered
– Damaged in transit — the product arrived visibly damaged due to shipping (must be reported immediately with an unboxing video, see Section 4)
3. When Returns Are NOT Applicable
We do not offer returns, replacements, or refunds for:
– Change of mind, incorrect size selected by the customer, or personal preference (please refer to our size chart before ordering)
– Wear and tear from regular use
– Damage caused by improper use, water exposure, or lack of care
– Minor natural variations inherent to handcrafted products (e.g., slight differences in leather grain, stitching texture, or shade between pairs)
– Products without original packaging, tags, or in used/worn condition (except in verified defect/mis-shipment cases)
– Products returned after the claim window has closed (see Section 5)
– Customised or made-to-order products, unless defective or mis-shipped
5. Claim Window
– Claims must be raised within 7 Days of the delivery date.
– Claims raised after this window will not be eligible, except where required by applicable consumer protection law.
6. Resolution Options
Once a claim is approved, you may choose (subject to stock availability):
– Replacement of the same product, at no extra cost
– Refund to the original payment method
– Store credit, where preferred
Approved return shipping costs for verified defects or mis-shipped items will be borne by Balansole Originals. We will arrange a reverse pickup where serviceable, or reimburse reasonable actual return shipping costs where not.
7. Refund Timelines
– Once the returned product is received and inspected (or the claim is otherwise verified), refunds will be processed within 5-7 business days.
– This 5-7 business day window accounts for our processing time; in some cases your bank or payment provider may take a few additional days to reflect the amount.
8. Orders via Marketplaces (Flipkart / Myntra / Meesho)
If you purchased through Flipkart, Myntra, or Meesho, please raise your return/replacement request through that platform, as such orders are governed by the respective platform’s return policy and timelines, in addition to the product-specific terms above.
9. Contact Us
For any return, replacement, or refund queries:
Balansole Originals
Email: shoelacenterprises@gmail.com
WhatsApp/Phone: +91 8439506056
Address: SHOELANCE ENTERPRISES, Unnamed Road, Seohara, Bijnor, Uttar Pradesh, 246746
