Privacy Policy
Balansole Originals (“we”, “us”, “our”, “the Company”) operates the website www.balansoleoriginals.com (“Site”) and sells handcrafted footwear directly to consumers. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our Site or purchase from us.
By using our Site or placing an order, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
a) Information you provide to us
– Name, phone number, email address
– Shipping and billing address
– Order details (products, size, quantity, price)
– Payment information (processed by our payment gateway partners — we do not store your card, UPI, or net-banking credentials on our servers)
– Any information you share with us via customer support, WhatsApp, email, or forms (e.g., return/refund requests, complaints, feedback)
b) Information collected automatically
– IP address, browser type, device information
– Pages visited, time spent, referral source
– Cookies and similar tracking technologies (see Section 5)
c) Order fulfilment records
To ensure every customer receives the exact product ordered, without errors, **we record video/photo documentation of each order at the time of packing.** This recording captures the item(s) being packed and the shipping label/order details, and is retained internally as proof of correct and complete dispatch. This footage may be used to verify or resolve claims related to missing items, wrong items, or damaged shipments (see our Return & Refund Policy).
2. How We Use Your Information
We use the information we collect to:
– Process, pack, and ship your orders
– Communicate with you about your order status, shipping updates, and support requests
– Verify and resolve return, refund, or replacement claims
– Improve our Site, products, and customer experience
– Send you promotional communication (only where you have opted in; you may opt out at any time)
– Comply with legal, tax, and regulatory obligations
– Prevent fraud and misuse of our Site or services
3. Sharing of Information
We do not sell your personal information. We share information only with:
– Logistics/courier partners — to deliver your order
– Payment gateway providers — to process payments securely
– IT/hosting and marketplace service providers (e.g., Flipkart, Myntra, Meesho, when you order through those platforms) — governed additionally by their own privacy policies
– Government or regulatory authorities — where required by law
– Professional advisors (auditors, legal counsel) — on a confidential, need-to-know basis
All third parties are expected to handle your data securely and use it only for the purpose for which it was shared.
4. Data Security
We use reasonable technical and organisational measures (such as restricted access and secure payment processing via PCI-DSS compliant gateways) to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies
Our Site may use cookies and similar technologies to remember your preferences, understand Site usage, and improve performance. You can disable cookies through your browser settings; some features of the Site may not function properly if you do so.
6. Your Rights
Subject to applicable law (including the Digital Personal Data Protection Act, 2023), you may:
– Request access to the personal data we hold about you
– Request correction of inaccurate or incomplete data
– Request deletion of your personal data, subject to our legal obligations (e.g., tax/invoicing records)
– Withdraw consent for marketing communications at any time
To exercise these rights, contact us at shoelacenterprises@gmail.com.
7. Data Retention
We retain order and transaction data for as long as necessary to fulfil the purposes described in this policy, including compliance with tax, accounting, and consumer protection laws. Packing verification recordings are retained for a limited period sufficient to resolve any delivery-related disputes, after which they may be deleted.
8. Third-Party Links
Our Site may contain links to third-party websites (e.g., social media, marketplaces). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies separately.
9. Children's Privacy
Our products and Site are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes constitutes acceptance of the updated policy.
11. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are:
Name: Parikshit Sharma
Email: shoelacenterprises@gmail.com
Address: SHOELANCE ENTERPRISES, Unnamed Road, Seohara, Bijnor, Uttar Pradesh, 246746
12. Contact Us
For any questions about this Privacy Policy, please contact:
Balansole Originals
Email: shoelacenterprises@gmail.com
Address: SHOELANCE ENTERPRISES, Unnamed Road, Seohara, Bijnor, Uttar Pradesh, 246746
